.support-launcher{position:fixed;right:24px;bottom:24px;z-index:1000;display:flex;align-items:center;gap:10px;border:1px solid #c9dcd8;border-radius:30px;padding:15px 20px;background:#fff;color:#23564d;box-shadow:0 8px 32px #23483e25;cursor:pointer}.support-panel{position:fixed;right:24px;bottom:92px;z-index:1001;width:min(430px,calc(100vw - 24px));max-height:calc(100dvh - 120px);overflow:auto;background:#fff;color:#203b37;border:1px solid #d9e6e2;border-radius:24px;box-shadow:0 16px 64px #143e3426;padding:22px;box-sizing:border-box}.support-panel[hidden]{display:none}.support-panel header,.support-player header{display:flex;justify-content:space-between;align-items:center;gap:12px}.support-panel h2{margin:4px 0 16px}.support-panel nav,.support-tools,.support-player-controls{display:flex;gap:8px;flex-wrap:wrap;margin:14px 0}.support-panel nav button{flex:1;padding:10px 6px}.support-panel nav [aria-pressed=true]{background:#e7f2ee;color:#21584b}.support-panel label,[data-support-form] label{display:grid;gap:6px;margin:12px 0}.support-panel input,.support-panel textarea,.support-panel select{width:100%;box-sizing:border-box}.support-capture-note{font-size:12px;line-height:1.6;color:#647871}.support-panel button,.support-player button{cursor:pointer;border:1px solid #d5e2de;background:#eff6f3;color:#214d43;border-radius:10px;padding:10px 14px}.support-file{font-size:13px}.support-attachments img{max-width:100%;max-height:220px;object-fit:contain}.support-attachments article{padding:10px;border:1px solid #dce5e2;border-radius:12px;margin:10px 0}.support-player{width:min(1100px,94vw);max-height:90dvh;border:1px solid #d0dfda;border-radius:20px;padding:20px;background:#fff;color:#203b37}.support-player::backdrop{background:#203b3755;backdrop-filter:blur(3px)}[data-support-player-stage]{overflow:hidden;background:#eef2f5;min-height:120px;position:relative}.support-player iframe{border:0}.support-player-controls input{flex:1;min-width:100px}.support-sla-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;margin:20px 0}.support-sla-grid article{display:grid;gap:8px;padding:20px;border:1px solid #d8e5e0;background:#f5f9f7;border-radius:16px}.support-sla-grid b{font-size:22px}.support-sla-grid .overdue{background:#fff0ed;border-color:#e4b5ab;color:#923e2f}.support-operator-form{display:flex;gap:14px;flex-wrap:wrap;align-items:end}.support-conversation{display:grid;gap:14px;margin:24px 0}.support-message{padding:20px;border:1px solid #dce6e2;border-radius:18px;background:white;max-width:85%;overflow-wrap:anywhere}.support-message.from-support{background:#edf6f2;margin-left:auto}.support-message p{white-space:pre-wrap}.support-message small{color:#60766d}.support-message img{max-width:100%;max-height:320px}.support-desk-table{overflow:auto;margin:24px 0}.support-desk-table table{width:100%;border-collapse:collapse}.support-desk-table td,.support-desk-table th{padding:14px;text-align:left;border-bottom:1px solid #dce5e1}.support-desk-table small{display:block;margin-top:6px}.support-faq-grid{display:grid;gap:14px}.support-panel details{padding:12px 0;border-bottom:1px solid #e0e9e4}.support-panel a{display:block;margin:10px 0}.support-admin{width:100%}@media(max-width:600px){.support-launcher{right:12px;bottom:12px}.support-panel{right:12px;bottom:78px;padding:16px}.support-message{max-width:100%}.support-player{padding:10px}.support-launcher span{display:none}}