Health services research · 2012
The importance of a high-performance work environment in hospitals.
СтатьяПоддержка исследования: вне правительства СШАНазвание и аннотация: Перевод в очереди
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Weinberg Dana Beth, Avgar Ariel Chanan, Sugrue Noreen M, Cooney-Miner Dianne
Аннотация
OBJECTIVE: To examine the benefits of a high-performance work environment (HPWE) for employees, patients, and hospitals.
STUDY SETTING: Forty-five adult, medical-surgical units in nine hospitals in upstate New York.
STUDY DESIGN: Cross-sectional study.
DATA COLLECTION: Surveys were collected from 1,527 unit-based hospital providers (68.5 percent response rate). Hospitals provided unit turnover and patient data (16,459 discharge records and 2,920 patient surveys).
PRINCIPAL FINDINGS: HPWE, as perceived by multiple occupational groups on a unit, is significantly associated with desirable work processes, retention indicators, and care quality.
CONCLUSION: Our findings underscore the potential benefits for providers, patients, and health care organizations of designing work environments that value and support a broad range of employees as having essential contributions to make to the care process and their organizations.
STUDY SETTING: Forty-five adult, medical-surgical units in nine hospitals in upstate New York.
STUDY DESIGN: Cross-sectional study.
DATA COLLECTION: Surveys were collected from 1,527 unit-based hospital providers (68.5 percent response rate). Hospitals provided unit turnover and patient data (16,459 discharge records and 2,920 patient surveys).
PRINCIPAL FINDINGS: HPWE, as perceived by multiple occupational groups on a unit, is significantly associated with desirable work processes, retention indicators, and care quality.
CONCLUSION: Our findings underscore the potential benefits for providers, patients, and health care organizations of designing work environments that value and support a broad range of employees as having essential contributions to make to the care process and their organizations.