The importance of a high-performance work environment in hospitals.

OBJECTIVE

To examine the benefits of a high-performance work environment (HPWE) for employees, patients, and hospitals.

STUDY

SETTING

Forty-five adult, medical-surgical units in nine hospitals in upstate New York.

STUDY

DESIGN

Cross-sectional study.

DATA COLLECTION: Surveys were collected from 1,527 unit-based hospital providers (68.5 percent response rate). Hospitals provided unit turnover and patient data (16,459 discharge records and 2,920 patient surveys).

PRINCIPAL FINDINGS: HPWE, as perceived by multiple occupational groups on a unit, is significantly associated with desirable work processes, retention indicators, and care quality.

CONCLUSION

Our findings underscore the potential benefits for providers, patients, and health care organizations of designing work environments that value and support a broad range of employees as having essential contributions to make to the care process and their organizations.