BJOG : an international journal of obstetrics and gynaecology · 2026
Medical Mistrust and the Patient Experience: A National Survey on What Shapes Engagement in OB/GYN Care.
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Bellon Margot, Kakkad Nikita, Schneider Jake, Friedman Steven, Jalili Dona, Quinn Gwendolyn P
Аннотация
OBJECTIVES: To examine how media, geography, race, and social factors shaped patient experiences to inform strategies for improving trust and care.
DESIGN: We conducted a cross-sectional online survey of experiences and perceptions of OB/GYN care and medical mistrust using a stratified, randomised sampling approach.
SETTING: The survey was distributed through Prolific.
POPULATION: Inclusion criteria included assigned female at birth, age between 18 and 40 years, and residing in the United States.
MAIN OUTCOME MEASURES: Gender preference of OB/GYN clinician, demographic association with negative OB/GYN experiences, and degree of medical mistrust.
RESULTS: Of 579 respondents, 93% identified as women, 33.9% as LGBTQIA+, and 45.2% had a history of pregnancy. Anxiety was the most common (46.4%) emotion experienced when receiving OB/GYN care, and 25.8% reported negative experiences, primarily from minimization of concerns (68.5%). A majority (65.3%) preferred receiving care from a female OB/GYN. Identifying as Republican was associated with higher odds of having had a negative experience with an OB/GYN, whereas Asian race and lower education were linked to lower odds. Black, Asian, and multiracial participants were more likely to have a racial preference for clinicians. Medical mistrust was higher among Black respondents and those with lower education. Feeling heard by a clinician was the strongest predictor of care satisfaction.
CONCLUSION: Anxiety and negative experiences were prevalent among participants. Feeling heard was the strongest predictor of patient satisfaction, highlighting the importance of patient-centred OB/GYN care to reduce mistrust and improve patient experiences, particularly for marginalised groups.
DESIGN: We conducted a cross-sectional online survey of experiences and perceptions of OB/GYN care and medical mistrust using a stratified, randomised sampling approach.
SETTING: The survey was distributed through Prolific.
POPULATION: Inclusion criteria included assigned female at birth, age between 18 and 40 years, and residing in the United States.
MAIN OUTCOME MEASURES: Gender preference of OB/GYN clinician, demographic association with negative OB/GYN experiences, and degree of medical mistrust.
RESULTS: Of 579 respondents, 93% identified as women, 33.9% as LGBTQIA+, and 45.2% had a history of pregnancy. Anxiety was the most common (46.4%) emotion experienced when receiving OB/GYN care, and 25.8% reported negative experiences, primarily from minimization of concerns (68.5%). A majority (65.3%) preferred receiving care from a female OB/GYN. Identifying as Republican was associated with higher odds of having had a negative experience with an OB/GYN, whereas Asian race and lower education were linked to lower odds. Black, Asian, and multiracial participants were more likely to have a racial preference for clinicians. Medical mistrust was higher among Black respondents and those with lower education. Feeling heard by a clinician was the strongest predictor of care satisfaction.
CONCLUSION: Anxiety and negative experiences were prevalent among participants. Feeling heard was the strongest predictor of patient satisfaction, highlighting the importance of patient-centred OB/GYN care to reduce mistrust and improve patient experiences, particularly for marginalised groups.