Journal of voice : official journal of the Voice Foundation · 2021
Vocal Health, Working Conditions and Their Implications on the Occupational Health of Telemarketers: An Integrative Review.
СтатьяОбзорНазвание и аннотация: Перевод в очереди
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da Silva Dantas Bárbara Tayná Santos Eugênio, Enéas Eduardo Lucas Sousa, de Azevedo Samara Lima Gomes, da Silva Millena Irley Batista, de Lima-Silva Maria Fabiana Bonfim
Аннотация
OBJECTIVE: To analyze the national and international literature on vocal health, working conditions and occupational health of telemarketers.
METHODS: A literature review was conducted using the LILACS, PubMed and SciELO databases. The term "telemarketing" was used for all searches, along with the following descriptors: voice, vocal disorders, work condition and occupational health. Articles published in English, Portuguese or Spanish from 2009- 2019 were included. The variables selected for organizing the data were authors, region, first author's education, affiliation, journal, objective, sample, design, and result.
RESULTS: A total of 540 publications were identified in the databases, and after applying the eligibility criteria, 14 articles were included in the final analysis.
DISCUSSION: Of the articles selected for final analysis, there was a concentration of studies in 2014, with a new peak of resumption of research in 2019. Regarding Brazilian studies, there was a concentration of studies from the Southeast region, mostly developed by speech therapists.
CONCLUSION: In the analyzed articles, it was possible to verify the interference of telemarketers' working conditions in their vocal and occupational health.
METHODS: A literature review was conducted using the LILACS, PubMed and SciELO databases. The term "telemarketing" was used for all searches, along with the following descriptors: voice, vocal disorders, work condition and occupational health. Articles published in English, Portuguese or Spanish from 2009- 2019 were included. The variables selected for organizing the data were authors, region, first author's education, affiliation, journal, objective, sample, design, and result.
RESULTS: A total of 540 publications were identified in the databases, and after applying the eligibility criteria, 14 articles were included in the final analysis.
DISCUSSION: Of the articles selected for final analysis, there was a concentration of studies in 2014, with a new peak of resumption of research in 2019. Regarding Brazilian studies, there was a concentration of studies from the Southeast region, mostly developed by speech therapists.
CONCLUSION: In the analyzed articles, it was possible to verify the interference of telemarketers' working conditions in their vocal and occupational health.