Vocal Health, Working Conditions and Their Implications on the Occupational Health of Telemarketers: An Integrative Review.

OBJECTIVE

To analyze the national and international literature on vocal health, working conditions and occupational health of telemarketers.

METHODS

A literature review was conducted using the LILACS, PubMed and SciELO databases. The term "telemarketing" was used for all searches, along with the following descriptors: voice, vocal disorders, work condition and occupational health. Articles published in English, Portuguese or Spanish from 2009- 2019 were included. The variables selected for organizing the data were authors, region, first author's education, affiliation, journal, objective, sample, design, and result.

RESULTS

A total of 540 publications were identified in the databases, and after applying the eligibility criteria, 14 articles were included in the final analysis.

DISCUSSION: Of the articles selected for final analysis, there was a concentration of studies in 2014, with a new peak of resumption of research in 2019. Regarding Brazilian studies, there was a concentration of studies from the Southeast region, mostly developed by speech therapists.

CONCLUSION

In the analyzed articles, it was possible to verify the interference of telemarketers' working conditions in their vocal and occupational health.