Journal of the American Board of Family Medicine : JABFM · 2026
Accessing Patient Portals: Some Patients Want a Helping Hand.
СтатьяНазвание и аннотация: Перевод в очереди
Обработка статьи · этапы, ошибки и управление
Загрузка состояния…
Ошибки и ограничения
История · было → стало
Состояние обновляется каждые 5 секунд, пока блок открыт. Процент показывается только там, где известен объём работы. Пауза останавливает продолжение этапа; текущий запрос к источнику может завершиться.
Herbert Erik, Sanders Mechelle R, McKeown Jack, Blow Anjali, Booker Naomi, Sanders Amaya, Wang Sandy, Fiscella Kevin
Аннотация
BACKGROUND: Patient portals provide patients with access to their health information, including medical history and conditions, lab results, and upcoming appointments and ability to message their care team. However, not all patients have access to their portal.
METHODS: A cross-sectional survey of 233 adult family medicine patients from 4 community health clinics and a local community organization was conducted. The survey assessed patient demographics, internet usage, device ownership, and engagement with patient portals.
KEY RESULTS: Nearly half (47%) of patients had never accessed any portal, whether their own, a friend's, or family member's. Among patients without home internet, 66% had never used a portal. 36% of laptop owners, 37% of desktop owners, and 34% of tablet owners had never used a portal. Across different self-identified identities, 46% of White patients, 41% of Black patients, and 53% of Hispanic/Latino patients had never used a portal. Among English speakers, 42% had never used a portal, compared with 59% of Spanish speakers. Roughly one-third (32%) of patients were interested in portal training, with more than half preferring individualized training.
CONCLUSIONS: Significant disparities in patient portal access exist in safety net practices. In addition to limited access to digital technology, lack of awareness of portal benefits and lack of clinician discussion and assistance likely contribute to inequities. Many patients desire individual portal training.
METHODS: A cross-sectional survey of 233 adult family medicine patients from 4 community health clinics and a local community organization was conducted. The survey assessed patient demographics, internet usage, device ownership, and engagement with patient portals.
KEY RESULTS: Nearly half (47%) of patients had never accessed any portal, whether their own, a friend's, or family member's. Among patients without home internet, 66% had never used a portal. 36% of laptop owners, 37% of desktop owners, and 34% of tablet owners had never used a portal. Across different self-identified identities, 46% of White patients, 41% of Black patients, and 53% of Hispanic/Latino patients had never used a portal. Among English speakers, 42% had never used a portal, compared with 59% of Spanish speakers. Roughly one-third (32%) of patients were interested in portal training, with more than half preferring individualized training.
CONCLUSIONS: Significant disparities in patient portal access exist in safety net practices. In addition to limited access to digital technology, lack of awareness of portal benefits and lack of clinician discussion and assistance likely contribute to inequities. Many patients desire individual portal training.