A survey of service provision and use of consultation rooms and clinical records in community pharmacies.

OBJECTIVES

To examine consultation room use, services delivered, and use of clinical records in New Zealand (NZ) community pharmacies.

METHODS

Community pharmacies were surveyed. Analysis included descriptive statistics, Fisher exact tests, t-tests, and ANOVA.

KEY FINDINGS: Of 104 responses (42% response rate), 92.2% had consultation room/s, used on average eight times per day. Most respondents wanted to improve their consultation room. Micro-credentialled services usually used consultation rooms, but some sensitive services often did not, and use of external clinical records was low.

CONCLUSIONS

Consultation rooms and new services have been well-adopted in NZ pharmacy, but some improvements would be helpful.