The International journal of pharmacy practice · 2026
Exploring the policies and procedures in providing pharmacy services to Deaf and Hard-of-Hearing people in Metro Manila, Philippines.
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De Belen Allysa, Cortes Mary Elaine, Mendoza Patrick, Gopio Jay-Ar, Rescober Angeli Ann, Catublas Hazel Anne, Carandang Rogie Royce
Аннотация
OBJECTIVES: This paper aimed to explore the knowledge, existing policies, and practices in community pharmacies and primary healthcare centers regarding the provision of medication needs of Deaf and Hard-of-Hearing (HOH) patients, including potential ways to improve such services.
METHODS: Critical case sampling was employed in conducting in-depth interviews of 27 participants from selected cities in Metro Manila, Philippines. Recorded voice interviews were transcribed verbatim and underwent manual thematic analysis supported by MAXQDA.
KEY FINDINGS: Four key themes pertaining to ways of communication, local sectors' initiatives to healthcare accessibility, private sectors' compliance with mandated laws, and plans for improving the pharmacy services for Deaf and HOH patients. There were no standardized policies in community pharmacies and primary healthcare centers tailored for these patients; nevertheless, they were compliant with government-mandated laws on healthcare accessibility and equality. Participants expressed interest in learning Filipino Sign Language to bridge the communication gaps to improve comprehension of these patients' special healthcare needs.
CONCLUSIONS: Unavailability of an inclusive standard operating procedure led pharmacy service providers to use conventional writing, digital messaging systems, and inappropriate raising of voices to communicate with the Deaf and HOH patients. Apart from the mandated laws, support from the local government and pharmacy sector through active discussions, information dissemination, seminars, or training, particularly on Filipino Sign Language, is relevant for efficient exchanges of health information between healthcare providers, Deaf, and HOH patients.
METHODS: Critical case sampling was employed in conducting in-depth interviews of 27 participants from selected cities in Metro Manila, Philippines. Recorded voice interviews were transcribed verbatim and underwent manual thematic analysis supported by MAXQDA.
KEY FINDINGS: Four key themes pertaining to ways of communication, local sectors' initiatives to healthcare accessibility, private sectors' compliance with mandated laws, and plans for improving the pharmacy services for Deaf and HOH patients. There were no standardized policies in community pharmacies and primary healthcare centers tailored for these patients; nevertheless, they were compliant with government-mandated laws on healthcare accessibility and equality. Participants expressed interest in learning Filipino Sign Language to bridge the communication gaps to improve comprehension of these patients' special healthcare needs.
CONCLUSIONS: Unavailability of an inclusive standard operating procedure led pharmacy service providers to use conventional writing, digital messaging systems, and inappropriate raising of voices to communicate with the Deaf and HOH patients. Apart from the mandated laws, support from the local government and pharmacy sector through active discussions, information dissemination, seminars, or training, particularly on Filipino Sign Language, is relevant for efficient exchanges of health information between healthcare providers, Deaf, and HOH patients.