Asia-Pacific journal of oncology nursing · 2026
Online health information-seeking behavior during the preoperative period among patients with pancreatic tumors and caregivers in China: A qualitative study.
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Cao Jiacheng, Zhang Pin, Zheng Lanping, Li Lihui, Lu Zhenqi
Аннотация
OBJECTIVE: To describe online health information-seeking behavior during the preoperative period among patients with pancreatic tumors scheduled for pancreatectomy and caregivers in China, and to identify implications for structured information support.
METHODS: This qualitative descriptive study was conducted from October to December 2025 in the pancreatic surgery department of a tertiary cancer center in Shanghai, China. Maximum-variation sampling was used to recruit 20 participants (8 patients and 12 caregivers), who were interviewed individually rather than as matched dyads. Individual semistructured interviews were audio-recorded, transcribed, and analyzed using directed content analysis. The Technology Acceptance Model served as a sensitizing framework while allowing themes beyond the model to emerge.
RESULTS: Six themes were identified: (1) platform differentiation and complementary use; (2) structural barriers to accessing online health information; (3) use of online information to address cognitive, emotional, and practical needs; (4) credibility appraisal and verification strategies; (5) influencing factors of online health information-seeking behavior; and (6) expectations for institution-led online information services. Ten participants reported using large language models, generally intermittently and mainly to interpret examination reports. Caregivers more often described leading multiplatform searches, although group-level comparisons could not assess within-family interactions.
CONCLUSIONS: Patients and caregivers used multiple platforms to address preoperative information needs but encountered fragmented content, limited personalization, and credibility concerns. Structured, plain-language support led by health care institutions and oncology nurses may help patients and caregivers evaluate online information and obtain individualized clinical guidance.
METHODS: This qualitative descriptive study was conducted from October to December 2025 in the pancreatic surgery department of a tertiary cancer center in Shanghai, China. Maximum-variation sampling was used to recruit 20 participants (8 patients and 12 caregivers), who were interviewed individually rather than as matched dyads. Individual semistructured interviews were audio-recorded, transcribed, and analyzed using directed content analysis. The Technology Acceptance Model served as a sensitizing framework while allowing themes beyond the model to emerge.
RESULTS: Six themes were identified: (1) platform differentiation and complementary use; (2) structural barriers to accessing online health information; (3) use of online information to address cognitive, emotional, and practical needs; (4) credibility appraisal and verification strategies; (5) influencing factors of online health information-seeking behavior; and (6) expectations for institution-led online information services. Ten participants reported using large language models, generally intermittently and mainly to interpret examination reports. Caregivers more often described leading multiplatform searches, although group-level comparisons could not assess within-family interactions.
CONCLUSIONS: Patients and caregivers used multiple platforms to address preoperative information needs but encountered fragmented content, limited personalization, and credibility concerns. Structured, plain-language support led by health care institutions and oncology nurses may help patients and caregivers evaluate online information and obtain individualized clinical guidance.