Health messages that engage audiences after the COVID-19 pandemic: content analysis of Chinese posts on social media.

BACKGROUND

After China lifted strict COVID-19 control measures, the winter of 2023 saw widespread outbreaks of emerging infectious diseases, including various strains of influenza, mycoplasma pneumonia, and COVID-19. These diseases have heightened the risk of repeated infections and severe illness, making health communication strategies increasingly important for health promotion. While most studies focus on message dissemination by authorities and experts, the role of patient-generated content, shared by individuals with firsthand health experiences, remains underexplored.

METHODS

In this context, social media platforms like Xiaohongshu provide a new avenue for users to share personal health experiences, which have become an important aspect of health communication. This study aims to explore how health communicators can use different communication strategies to effectively engage audiences after the pandemic. By conducting a content analysis of 1,824 posts related to emerging infectious diseases on Xiaohongshu after the COVID-19 pandemic, we examine the relationship between health message strategies and audience engagement.

RESULTS

The results reveal that, in terms of message content, textual strategies such as information-focused language and source credibility cues positively impact audience engagement. In contrast, rich visual content negatively affects engagement. Regarding message style, strategies that include affective, interactive, and cohesive cues in text, as well as the use of warm colors in visuals, positively predict audience engagement.

CONCLUSION

This study develops an integrated framework for health communicators to effectively use social media to share personal health experiences and engage audiences in collective responses to health crises.