'Diagnostic terms are consequential'.

Patients find the term 'borderline personality disorder' offensive and, from a list of alternative labels, prefer 'emotional intensity disorder'. It is suggested that any term will take on a pejorative connotation if professional attitudes do not change as well; and that this requires an alteration in the environment in which professionals operate. This should not look so strongly to compulsion to prevent suicide, but should allow therapeutic relationships to flourish. Blaming clinicians for incidents when they have few choices is counterproductive. The problem reflects a systemic impatience with patients who get better slowly or not at all.