European journal of oncology nursing : the official journal of European Oncology Nursing Society · 2026
A formative service evaluation exploring the experience and levels of satisfaction of patients attending a nurse led bone marrow clinic in one Health and Social Care Trust in Northern Ireland.
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Lyons Lisa, Lyttle Diane, McCloy Kairen
Аннотация
BACKGROUND: The incidence of haematological malignancy is increasing, and the bone marrow biopsy plays a key role in the diagnostic process. Due to the increasing demand, haematology clinics are frequently operating beyond their capacity. In response to this challenge, a nurse-led bone marrow clinic was established by a Health and Social Care Trust (HSCT) in 2014. However no formal evaluation of this service had been conducted.
AIM: To explore the experience and satisfaction among patients who have attended the bone marrow biopsy clinic and identify areas for service improvement.
METHOD: Semi-structured interviews were conducted over a 3-month period. All participants were recruited from the Trust who had undertaken a bone marrow biopsy procedure within the last 3 months. Analysis was conducted, using a content analysis approach.
FINDINGS: Nine participants took part (six female, three male), ages ranged from 56 to 83 years. Four themes were identified: "influence of personality type on stress and coping before the procedure," "interplay between experience and expectations"," impact of person-centred nursing care" and "potential areas for improvement". All participants positively evaluated the nurse-led clinic, expressing a high level of satisfaction with the care they received. Of note was that the procedure was much less painful than participants had expected as well as the positive impact of person-cent red care on the patient experience. Suggested improvements included better information about car parking and clinic location, and a change in the bone marrow biopsy clinic environment which participants felt lacked the privacy required for this invasive procedure.
CONCLUSIONS: This evaluation's findings serve as an important reminder of the significance of connecting with patients on a human level to enable them to feel safe and supported during their procedure.
AIM: To explore the experience and satisfaction among patients who have attended the bone marrow biopsy clinic and identify areas for service improvement.
METHOD: Semi-structured interviews were conducted over a 3-month period. All participants were recruited from the Trust who had undertaken a bone marrow biopsy procedure within the last 3 months. Analysis was conducted, using a content analysis approach.
FINDINGS: Nine participants took part (six female, three male), ages ranged from 56 to 83 years. Four themes were identified: "influence of personality type on stress and coping before the procedure," "interplay between experience and expectations"," impact of person-centred nursing care" and "potential areas for improvement". All participants positively evaluated the nurse-led clinic, expressing a high level of satisfaction with the care they received. Of note was that the procedure was much less painful than participants had expected as well as the positive impact of person-cent red care on the patient experience. Suggested improvements included better information about car parking and clinic location, and a change in the bone marrow biopsy clinic environment which participants felt lacked the privacy required for this invasive procedure.
CONCLUSIONS: This evaluation's findings serve as an important reminder of the significance of connecting with patients on a human level to enable them to feel safe and supported during their procedure.