Journal of the American Academy of Dermatology · 2007
The Hershey access clinic: a model for improving patient access.
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Anderson Bryan E, Marks James G, Downs Erika, Buckel Tamy, Adams David R, Enterline Jonathan, Miller Jeffrey J
Аннотация
BACKGROUND: When waiting times for new and return patient visits at Hershey Medical Center's Department of Dermatology approached 4 and 2 months, respectively, the Hershey access clinic was implemented to increase access for patients with acute problems.
OBJECTIVE: The purpose of this study was to assess the impact of the Hershey access clinic on patient care.
RESULTS: The great majority of patients were satisfied with the access clinic. However, there has been no effect on the no-show rates or patient waiting times for routine appointments. Fifty-seven percent of patients had eruptions, most commonly acne/rosacea, and 43% had neoplasms, most commonly warts.
LIMITATIONS: This study was limited by the fact that it was a survey filled out by the patients after their encounter.
CONCLUSION: The Hershey access clinic successfully provides acute problem-focused care, and patient satisfaction is high.
OBJECTIVE: The purpose of this study was to assess the impact of the Hershey access clinic on patient care.
RESULTS: The great majority of patients were satisfied with the access clinic. However, there has been no effect on the no-show rates or patient waiting times for routine appointments. Fifty-seven percent of patients had eruptions, most commonly acne/rosacea, and 43% had neoplasms, most commonly warts.
LIMITATIONS: This study was limited by the fact that it was a survey filled out by the patients after their encounter.
CONCLUSION: The Hershey access clinic successfully provides acute problem-focused care, and patient satisfaction is high.