Improving staff engagement and patient care: use of novel initiatives.

Staff engagement and patient care are two key aspects of the healthcare system. Sandwell and West Birmingham Hospitals (SWBH) NHS Trust is focused on achieving excellence in these areas and has used innovative initiatives to realize these aims. Listening into Action (LiA) is a comprehensive outcome-orientated approach which is aimed at harnessing the ideas of frontline staff. LiA has led to improvement in results from staff surveys and the fostering of a more collaborative approach. The Trust has started to use a Foley catheter tray with the aim of improving catheter procedures. The Foley catheter trays, which include all the necessary equipment for an aseptic catheterization, were introduced across the Trust over a 4-week period. Uptake and implementation were excellent with the use of the Foley catheter tray, and were associated with a reduction in catheterization time.