International journal of audiology · 2017
Audiologists' communication behaviour during hearing device management appointments.
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Muñoz Karen, Ong Clarissa W, Borrie Stephanie A, Nelson Lauri H, Twohig Michael P
Аннотация
OBJECTIVE: The aim of this exploratory study was to describe audiologist communication behaviours during appointments for hearing device monitoring and management before and after participation in counselling skills training.
DESIGN: The study used a longitudinal design with three assessment points over 6 months.
STUDY SAMPLE: The sample included 10 audiologists and audiology graduate students interacting in a professional setting with their clients.
RESULTS: Audiologists reported improvement in their counselling skills from pre-training to follow-up, which was consistent with objective findings that audiologist relative speaking time decreased from pre-training to post-training as well as from pre-training to follow-up. Observer-rated scores of participants' counselling skills; however, yielded no significant differences across time.
CONCLUSIONS: Some improvement was noted in audiologists' counselling behaviour following a 1-day communication skills workshop and continued learning support. It is evident; however, that further training, such as increased training and performance feedback, is needed to maintain and enhance audiologist progress in the various aspects of counselling.
DESIGN: The study used a longitudinal design with three assessment points over 6 months.
STUDY SAMPLE: The sample included 10 audiologists and audiology graduate students interacting in a professional setting with their clients.
RESULTS: Audiologists reported improvement in their counselling skills from pre-training to follow-up, which was consistent with objective findings that audiologist relative speaking time decreased from pre-training to post-training as well as from pre-training to follow-up. Observer-rated scores of participants' counselling skills; however, yielded no significant differences across time.
CONCLUSIONS: Some improvement was noted in audiologists' counselling behaviour following a 1-day communication skills workshop and continued learning support. It is evident; however, that further training, such as increased training and performance feedback, is needed to maintain and enhance audiologist progress in the various aspects of counselling.
Предметные рубрики MeSH
Appointments and SchedulesAttitude of Health PersonnelAudiologistsAuditory PerceptionClinical CompetenceCommunicationCounselingHealth Knowledge, Attitudes, PracticeHearingHearing AidsHearing DisordersHumansInservice TrainingLongitudinal StudiesPersons with Hearing DisabilitiesProfessional-Patient RelationsTime Factors