Nine steps to improved critical event management.

Many organisations are being asked to respond more quickly and more decisively to critical events, but with fewer resources. However, without an end-to-end process for dealing with critical events, it is nearly impossible to satisfy this mandate. Where organisations are relying on manual processes and disjointed systems, they cannot manage these events efficiently and effectively. In addition, security, operations and risk professionals lack the time to react or even avoid the negative consequences of these events. This paper explains why the traditional approach to managing critical events is outdated and offers a holistic approach to critical event management that enables a more unified, efficient, distributed, automated and collaborative process.