The Effect of Surgeon Workload on Intraoperative Communication Qualities: An Observational Study Using Physiologically Assessed Workload During Cardiac Surgery.

OBJECTIVES

To examine how intraoperative communication qualities differ during periods of high and low workload to identify possible gaps in surgical training.

DESIGN

A prospective observational study. Over 100 hours of surgical procedures were recorded and all communication between the surgeon, anaesthesia team and perfusionist transcribed. Surgeons' heart rate variability was measured to determine periods of high and low workload. Communication quality standards were assessed across workload conditions, including exchange loop-types, substantive responses, directed exchanges and communication errors.

SETTING

A cardio-thoracic surgery department at a university medical centre in the Netherlands.

PARTICIPANTS

Twenty four operating room teams during elective adult open-heart cardiac surgeries.

RESULTS

Compared to periods of low workload, surgeons were significantly less likely to respond in open loop (i.e. no verbal response) (IRR = 0.75, 95% CI: 0.63-0.88) and more likely to respond in call-back during periods of high workload (IRR = 1.14, 95% CI: 1.01-1.29). Surgeons were also less likely to give a substantive response during high workload (IRR = 1.23, 95% CI: 1.04-1.46) and less likely to address others by their name (IRR = 0.84, 95% CI: 0.71-0.99). Other team members addressed the surgeon less frequently when the surgeon was experiencing high workload (IRR = 0.64, 95% CI: 0.53-0.79). They were also more likely to address the surgeon by name (IRR = 0.74, 95% CI: 0.56-0.99) and reply substantively during high workload (IRR = 1.50, 95% CI: 1.12-2.02).

CONCLUSIONS

Intraoperative communication qualities varied across workload levels, with less directed and less substantive communication exchanges from the surgeon during high workload. Other team members appeared to adapt their communication behaviours accordingly, which contribute to the resilience in OR teams during high stress situations. These results highlight the importance of online measurements of workload for the assessment and training non-technical skills in the OR.