Impact of Family-Based Care on the Outcome of Brain Death and Humanization in the Process of Multiple Organ Donation: Case Report.

In the care of this 29-year-old male patient, a victim of traumatic brain injury with brain death outcome, the multidisciplinary team played a fundamental role in an integrated, ethical, transparent and humanized way. Particularly important was the work of the nursing team, which provided humane and empathetic care and established a bond of trust with family members; the medical team, which managed the case with respect and clarity, guaranteeing the family's right to witness the diagnostic process and understand it at all stages; and psychology, which provided shelter and support for grieving. The family meetings, conducted by the horizontal attendant with the support of psychologists and nurses, provided a safe space for clarifying doubts and expressing emotions. This environment of listening and empathy strengthened the bond between the team and the family, acting as a protective factor in coping with grief. Empathetic and respectful communication about the outcome directly influenced the positive decision for organ donation. On day 7 after the patient's death, the team made telephone contact with the family members, offering continuity of emotional support and grief assistance-a gesture of commitment and care from the multidisciplinary team.