[Shaping the interaction between nurses and patients in the rehabilitation process--the example of hospital care for paraplegic persons].

This study analyses the interaction between nurses and paraplegic patients. The way how nurses perceived, interpreted and dealt with important themes for patients during the process of care determines the quality of interaction. Based on these findings we developed a model for interaction in the nursing process that is characterised by its orientation towards a mutual understanding. This model enables nurses to systematise nursing negotiation processes, from identifying problems to determining options for interventions to decision-making.