Exploratory research in clinical and social pharmacy · 2026
Digital transformation in community pharmacy management: Pharmacists' readiness for cloud computing systems, implementation concerns, and adoption support.
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Odeh Mohanad, Odeh Dana M, Hourani Wafa, Shadfan Ahmad, Jirjees Feras
Аннотация
BACKGROUND: Cloud computing is increasingly positioned as a key enabler of digital transformation in pharmacy practice, offering potential benefits for information access, workflow flexibility, data storage, backup, and service continuity. However, pharmacists' readiness to adopt cloud-enabled pharmacy systems remains insufficiently examined, particularly in community pharmacy settings.
OBJECTIVE: This study assessed pharmacists' readiness for cloud computing adoption as part of digital transformation in community pharmacy management, focusing on perceived usefulness, digital-service orientation, service quality, cost and value, security and privacy, infrastructure readiness, backup and recovery, and demographic predictors of adoption support.
METHODS: An analytical cross-sectional study was conducted using a validated electronic questionnaire. Eligible participants were licensed pharmacists with current or previous community-pharmacy experience. Descriptive statistics were used to summarize response patterns, chi-square tests examined bivariate associations, and Cramér's V was used to quantify the strength of statistically significant associations. Multivariable logistic regression identified independent predictors of readiness and support for cloud-service adoption.
RESULTS: Pharmacists showed strong receptiveness toward cloud-enabled pharmacy services. Most respondents agreed or strongly agreed that cloud computing could be useful for the pharmacy sector (89.1%), support wider electronic pharmaceutical services (93.7%), improve service quality (89.6%), and improve service flexibility (89.1%). However, uncertainty remained regarding cost reduction, return on investment, start-up cost, internet reliability, offline continuity, and privacy/security risks. In multivariable regression analysis, female pharmacists had higher odds of supporting cloud services than male pharmacists (OR = 7.024; 95% CI: 1.60-30.72; p = 0.010), and pharmacists aged ≤35 years had higher odds than older pharmacists (OR = 5.778; 95% CI: 2.31-14.39; p < 0.001). The model demonstrated good discrimination (AUC = 0.820; 95% CI: 0.683-0.956).
CONCLUSION: Pharmacists demonstrated high perceived readiness for cloud computing adoption, but implementation depends on resolving cost, connectivity, offline-continuity, and privacy/security concerns. A data-informed and Diffusion of Innovations-informed readiness framework is proposed to guide future validation and implementation planning.
OBJECTIVE: This study assessed pharmacists' readiness for cloud computing adoption as part of digital transformation in community pharmacy management, focusing on perceived usefulness, digital-service orientation, service quality, cost and value, security and privacy, infrastructure readiness, backup and recovery, and demographic predictors of adoption support.
METHODS: An analytical cross-sectional study was conducted using a validated electronic questionnaire. Eligible participants were licensed pharmacists with current or previous community-pharmacy experience. Descriptive statistics were used to summarize response patterns, chi-square tests examined bivariate associations, and Cramér's V was used to quantify the strength of statistically significant associations. Multivariable logistic regression identified independent predictors of readiness and support for cloud-service adoption.
RESULTS: Pharmacists showed strong receptiveness toward cloud-enabled pharmacy services. Most respondents agreed or strongly agreed that cloud computing could be useful for the pharmacy sector (89.1%), support wider electronic pharmaceutical services (93.7%), improve service quality (89.6%), and improve service flexibility (89.1%). However, uncertainty remained regarding cost reduction, return on investment, start-up cost, internet reliability, offline continuity, and privacy/security risks. In multivariable regression analysis, female pharmacists had higher odds of supporting cloud services than male pharmacists (OR = 7.024; 95% CI: 1.60-30.72; p = 0.010), and pharmacists aged ≤35 years had higher odds than older pharmacists (OR = 5.778; 95% CI: 2.31-14.39; p < 0.001). The model demonstrated good discrimination (AUC = 0.820; 95% CI: 0.683-0.956).
CONCLUSION: Pharmacists demonstrated high perceived readiness for cloud computing adoption, but implementation depends on resolving cost, connectivity, offline-continuity, and privacy/security concerns. A data-informed and Diffusion of Innovations-informed readiness framework is proposed to guide future validation and implementation planning.