Journal of applied research in intellectual disabilities : JARID · 2026
Redefining Professionalism in Disability Services: Digital Transformation, Boundary Work, and Professional Capital in Frontline Care During the COVID-19 Pandemic.
СтатьяНазвание и аннотация: Перевод в очереди
Обработка статьи · этапы, ошибки и управление
Загрузка состояния…
Ошибки и ограничения
История · было → стало
Состояние обновляется каждые 5 секунд, пока блок открыт. Процент показывается только там, где известен объём работы. Пауза останавливает продолжение этапа; текущий запрос к источнику может завершиться.
Gäddman Johansson Richard, Engwall Kristina
Аннотация
BACKGROUND: During the COVID-19 pandemic, frontline care workers in day centre services for adults with intellectual disabilities rapidly adapted their roles through use of digital technologies. This study examines how these developments shaped professional roles and identities.
METHOD: The study draws on qualitative interviews with 14 frontline staff and 5 managers in day centres that shifted from on-site to remote services. Thematic analysis was guided by the concepts of boundary work and professional capital.
RESULTS: Digitalisation temporarily reshaped professional identity by enabling increased digital competence, peer collaboration, and creative agency. Staff experienced tensions between digitally mediated practices and values tied to co-presence, embodied interaction, and relational care.
CONCLUSIONS: Digitalisation created both opportunities and strains in frontline care work. Sustaining constructive digital practices will require organisational support that recognises frontline workers' expertise, integrates digital competence with reflective professional development, and involves staff and service users in shaping how technologies are used.
METHOD: The study draws on qualitative interviews with 14 frontline staff and 5 managers in day centres that shifted from on-site to remote services. Thematic analysis was guided by the concepts of boundary work and professional capital.
RESULTS: Digitalisation temporarily reshaped professional identity by enabling increased digital competence, peer collaboration, and creative agency. Staff experienced tensions between digitally mediated practices and values tied to co-presence, embodied interaction, and relational care.
CONCLUSIONS: Digitalisation created both opportunities and strains in frontline care work. Sustaining constructive digital practices will require organisational support that recognises frontline workers' expertise, integrates digital competence with reflective professional development, and involves staff and service users in shaping how technologies are used.