[The expectations of families in Ehpad].

Taking into account the needs and expectations of families in residential care facilities for the dependent elderly (Ehpad) leads to their satisfaction with the care given to their institutionalized relative. A relational charter participate to prevent conflicts and misunderstandings between the various formal (caregivers) and informal (families) care providers at the bedside of residents. Families must feel invited to the Ehpad and recognized in their place in their role of care, at least relational. Some families, however, remain firmly anchored in an irrefragable hostility. Solidarity in the teams and the robustness of the care project are essential here.