Managing Ambiguity When Caring for Women Who Experience Stillbirth.

OBJECTIVE

To examine the interactions and social processes involved when nurses care for women who experience fetal demise and subsequent stillbirth.

DESIGN

Qualitative design using grounded theory.

SETTING

Single-site urban medical center in New York City.

PARTICIPANTS

Twenty registered nurses who worked in the labor and delivery department.

METHODS

I collected data via in-depth interviews and recorded, transcribed, and analyzed the data using constant comparative analysis.

RESULTS

Managing Ambiguity emerged as the overarching preliminary theory to describe how nurses cared for women who experienced stillbirth. This preliminary theory included three themes: Experiencing a Spectrum of Emotions, Managing Patient Care in an Ambiguous Context, and Managing Institutional Ambiguity. These themes provided an overview of the creative/protective and avoidant/conflicted behaviors that nurses brought to their work with women whose fetuses died in utero and were stillborn. These interactions were complicated by institutional policies and additional factors, such as workload, that often denied nurses the resources needed to engage in the patient care processes required to address the trauma experienced by women and their families.

CONCLUSION

The preliminary theory Managing Ambiguity provided a perspective on the experiences, behaviors, and social processes involved in caring for women who experience stillbirth. The absence of preparatory education, effective protocols, and institutional support contributed to the ambiguity inherent in caring for these women.