Engagement, Satisfaction, and Therapeutic Alliance With an AI Conversational Agent for Parents: Quantitative Descriptive Study.

BACKGROUND

Parent management training (PMT) is an evidence-based intervention for addressing child behavioral difficulties; however, caregivers often need additional guidance when implementing skills in daily life. Pat is an AI conversational agent designed to augment a therapist-led PMT program by providing caregivers with real-time guidance, reinforcement, and answers to parenting questions between sessions.

OBJECTIVE

This study explored caregivers' engagement with Pat, satisfaction, and the therapeutic alliance formed between caregivers and Pat during online group PMT.

METHODS

Data from 88 caregivers of children aged 3 to 14 years participating in an online PMT program were analyzed at 3 time points (wk 4, 8, and 12). Engagement with Pat was measured through the number of messages exchanged with Pat, modules completed, in-the-moment support chats, and days the platform was used. Satisfaction with the intervention was measured using the Net Promoter Score and the Therapy Attitude Inventory. The therapeutic alliance between caregivers and Pat was assessed using the Working Alliance Inventory-Short Form Revised.

RESULTS

Caregivers exchanged a high number of messages with Pat (mean 383.09, SD 185.64 by wk 4 and mean 726.47, SD 405.41 by wk 8) and completed multiple required and optional modules (mean 5.41, SD 1.93 at wk 4; mean 10.49, SD 9.18 at wk 8). Net Promoter Scores remained high and stable across the study (wk 4=77.8, wk 8=76.7, and wk 12=75.0), with no significant change over time (F2,114=0.10; P=.91). Therapy attitudes increased significantly from week 4 (mean 4.22, SD 0.47) to week 8 (mean 4.49, SD 0.37) and remained stable through week 12 (mean 4.49, SD 0.48, F2, 114=5.69; P=.004). Therapeutic alliance ratings with Pat were consistently high across time points (mean 4.10, SD 0.63 at wk 4; mean 4.10, SD 0.55 at wk 8; and mean 4.04, SD 0.63 at wk 12), with no significant differences across weeks (F2, 114=0.182; P=.83).

CONCLUSIONS

These findings show that caregivers meaningfully engaged with Pat, remained highly satisfied across time, established a strong therapeutic alliance, and held positive therapy attitudes. Overall, the hybrid group model integrating human therapists with Pat may represent a promising and efficient strategy for enhancing engagement and providing scalable and real-time support to parents.